하노이 라 팜 프리미어 호텔 앤 스파 (구.골든 선 스위트 호텔)

Avevamo prenotato una camera tripla executive, ma ci hanno dato una camera familiare con 3 letti che occupavano molto spazio. Le familiari si trovano in una parte dell' albergo senza ascensore. Il giorno dopo ci hanno spostato nella tripla, praticamente della stesse dimensioni, ma con 2 letti, quindi con più spazio, e con ascensore. Wifi funzionante. Buona colazione. Personale molto disponibile. Pulito, ottima posizione in Old Quarter. La stanza era silenziosa. Raccomando l'albergo.

Room was good

Great location, staff were great, and great value for money.

All staffs were helpful and very friendly.

Extremely Disappointing Experience - My recent stay at this hotel was deeply disappointing and far below even basic expectations. Despite having an email confirmation approving my change in the number of nights, the receptionist Viv refused to honor it upon arrival. Instead of addressing the issue professionally, the staff insisted on ignoring the email confirmation entirely. To make matters worse, the hotel demanded payment in cash and stated that using a credit card would result in an additional percentage fee. This kind of practice feels unprofessional and misleading, especially when not disclosed upfront. What stood out the most, however, was the complete lack of respect shown by the receptionist Viv. Their attitude was dismissive, unhelpful, and at times rude—something no guest should ever have to deal with. The overall management seems equally unprofessional, as these issues reflect a broader problem rather than an isolated incident. Guests should stay far away from this hotel. The incompetence at the reception and lack of professionalism from management make this establishment one to avoid. There are plenty of better‑run hotels that actually value their guests and honor their commitments.