26.04.18A comfortable stay in a convenient location made exceptional by the staff. Shout out to Sophie for being very accommodating. She had great sightseeing tips and kindly arranged for me to have breakfast packed on my last day, despite me checking out before the hotel restaurant opened.
26.04.13Great rooms, great position, cleaned well
26.04.11To start, I asked for a high level room that was quiet.
I was put on the 2nd floor overlooking a busy street.
The breakfast was not very good and the room is small. First day there, there wasn't a place to set.
But the worst part is the water was not consistent.
2 out of 4 days I had to take cold showers.
26.04.07My main concern was actually with Agoda rather than the hotel. The room had no window, and this wasn’t mentioned anywhere on the listing, whereas other hotels usually make this clear. As someone who is a bit claustrophobic, this made the stay less comfortable than expected.
I was assigned room 902, which unfortunately had a persistent unpleasant smell throughout my stay. At first, I thought it might be from previous guests, especially as the pillows also had an odour. After a night, I realised the smell was actually stale food drifting down from the kitchen directly above. Because the 9th floor sits under the breakfast room, the smell is constant, and there is also early‑morning noise from the kitchen staff. I would recommend requesting a lower floor if possible.
The hotel itself is quite dated. For a 4‑star property, I would have expected bathrobes, but none were provided. The towels were clean but noticeably old and yellowed. On the positive side, the bed was comfortable.
The ground‑floor staff were excellent—friendly, helpful, and speaking very good English. The breakfast room staff, however, seemed less engaged and not as welcoming.
Overall, the location and the lovely reception and door staff were the highlights of my stay.
26.02.17Superb staff , very helpful
Good amenities, room slightly small across old qtr area