베스트 웨스턴 인 & 스위트 샌디에이고 - 주/시월드 에어리어

Do not ever stay here. The employees were nice and the manager Val was good with trying to solve the plethora of issues we ran into, but unfortunately I cannot recommend this hotel. Do not even bother trying to deal with the GM manager Kerry. She is one of the most unpleasant people we have come across. The issues started out with them selling our original room to another guest. We drove from 10 hours away to take my daughter to the zoo for her birthday. Didn’t get there until 1am and were completely exhausted. $700 later after checking in and we found out it was a smaller downgraded room. We called the front desk and were told “sorry, nothing we can do about it, we’re sold out and no we cannot refund you the difference in price.” Then the problems just started stacking after that. The previous guest had taped cups to the sprinklers so they could smoke inside. It was filthy and smelled musty. Luckily we were able to switch rooms the following day, but ran into another issue with the AC breaking and once again were met with “there’s nothing we can do sorry” So my kids and I had to suffer in a stuffy 80 degree room all night long. That room was also dirty. Found fake fingernails and makeup on the floor. When we brought all of this up to Kerry the GM we were met with hostility and sarcasm like we should be grateful it wasn’t worse! Expressed our unhappiness with multiple employees and was not compensated or reimbursed for their mistakes. Over paid for one of the worst hotels w

This hotel has no integrity. The parking fee posted on Hotels.com is significantly lower. I confirmed this fee both at check-in and again at check-out with the front desk manager.However, I was surprised to find that I was charged way higher parking fee per night when I later received the bill online. When I called the hotel, they blamed the incorrect information on the third-party website and refused to acknowledge that this rate had been agreed upon at both check-in and check-out at the hotel. I will never book a hotel under this company again in the future.