트레이더스 호텔 쿠알라룸푸르

The entire stay was amazing with spotless room, super helpful staff and amazing view if you live in a club room. Best location as well, will def return in the future.

31階ツインタワービューのお部屋でした。ニューイヤー花火を真正面のお部屋から見ることができて、とても感動しました。本当に目の前です。ぜひまた宿泊したいと思いました。

My email enquiries were always promptly replied prior to my arrival. The check-in service at the club lounge was courteous, but I had to wait about 1.5 hours for the housekeeper to clear the booked club room. The room was very clean, and had a clear and direct view of Petronas Twin Towers and the KLCC Park. I like the buggy ride provided between the hotel and Suria KLCC, it saved me a lot of time. Checking out was very smooth, and the doorman kept a lookout for my e-hailing car. The stay made my New Year very special.

素晴らしいホテルでした。

Room wasn’t ready when we first arrived, which is a dent to our experience but still alright. Went to the sky bar and was asked to pay out of the blue as our deposit wasn’t registered in the system. Went down to check at the lobby and was informed that there was an accident while checking in which resulted in this inconvenience. Tried booking the spa, no receptionist was present after few tries. Tried booking online and there was no confirmation or response. Went to the lobby to check and was told they couldn’t confirm a booking. Received an email that booking isn’t confirmed on the day of the supposed spa booking. My wife went to lunch again at the Sky Bar and was told to pay right away after placing her order despite the earlier deposit (again). Left us feeling disrespected as though we couldn’t pay or is planning to flee the hotel without paying. When asked for a review via WhatsApp, communicated these bad experiences and was offered complimentary breakfast and a visit to their lounge at no charge as a form of service recovery. The first guest experience here is bad and not what we expected from the Shangri-la line of hotels. We acknowledge the service recovery attempt though but we were out for the day and did not take them up ultimately.