하얏트 센트릭 산타클라라 실리콘 밸리

Extremely Unsafe Parking & Unprofessional Management I had a very bad experience at this hotel. My car along with three other vehicles was broken into inside the hotel’s parking lot. This is a parking lot that guests are charged to use, yet it is not secured at all. There are no security cameras, no visible security, and no safety measures in place. What makes this worse is that the hotel manager, Erick Binauhan, was completely unresponsive. We waited over 4.5 hours for him to show up, and when he finally did, he was rude, dismissive, and unhelpful. The manager repeatedly said that it was “not their problem” and even admitted that break ins happen there often, yet the hotel continues to charge guests for parking without providing basic security or warning customers. Charging guests for parking while failing to make it safe and then refusing responsibility when something happens is unacceptable. This reflects very poor management and lack of concern for guest safety. I would strongly not recommend parking here or staying at this hotel. Guests deserve transparency, security, and respectful treatment none of which were provided.