We came here to celebrate my birthday and I was dissatisfied the minute we arrived. First of all, social media had lead us to believe that a boat would bring us from the parking lot to the lobby via boat. Not true but that was our fault for believing on the influencers. Next, we arrived to our room. Room had a non pleasant smell and carpet looked filthy. We also tried to overlook that. The shower wall was dirty and the toilet paper holder was broken and loose.staff was very friendly so I have nothing negative to say about them. Something else to consider, if you are trying to have a peaceful stay, this is not the place. The set up is funky to where there’s a bar area in the open and right in the center of all the rooms. We were never able to go to bed early because people were mowing and being very rowdy. And that bar for most of the night. We booked this place, hoping to love it, and possibly extend for two more nights, instead, we left earlier than the checkout time, and we booked elsewhere instead. All to say that we paid a lot and we felt it wasn’t worth it..
Cool lake and pool. Did not like the carnival people
Este Hotel debería ser Un Marriott no es la categoría de un JW las habitaciones están viejas, los blanco NO tienen la categoría de un JW más bien son como de un Couryard, la habitación es vieja, el baño es viejo, no tiene amenidades, definitivamente NO tiene el nivel de un JW aún que te lo cobran como si fuera, lo que si tiene son albercas enormes, es una muy bonita propiedad pero los cuartos están en muy mal estado así como sus blancos, es una pena te lo vendan con JW
Unfortunately I didn’t have the best experience upon arrival. When I checked in I was given a room that was occupied and I had my kids wait there while I walked back down to the front desk. There had been a mistake which I understand things like that happen sometimes it’s just since we only booked one night we wanted to make the most out of our day. We eventually were given another room but it was so far from the initial one. They did offer us free breakfast but I advised them we were leaving really early in the morning . Nothing else was offered. We spent the day at the pool which was nice. We tried to eat at the Japanese steak house for dinner arrived at 5 and since we didn’t have reservations we were turned away and asked to come back at 8pm. We ended up leaving and ate at a similar restaurant offsite . Overall with the room rate being on the other end I did expect more on the customer service end and also we had to walk a long way each time from our room to the lobby or pool but it is a beautiful hotel.
Spa experience did not use .
Beautiful view for walk .
The boat tour should be free !!
![[해외호텔] 2025 연말결산 70% 할인특가_우](https://thumb.tidesquare.com/privia_static/UPLOAD/2025/12/26/156748/0f7a8909-0eb4-479b-aa19-82a9d9357cff)