힐튼 올랜도

Great place

Everything was fantastic

Beautiful property at a great location. Breakfast was really good and had pretty much all the options you could think of. No complaints except that the parking and resort fee was added on top of the room rates even though I had no time to use the amenities like swimming pool, lazy river, etc.

tldr - unprofessional front desk staff, BIG culture problems After returning from Universal Epic around 10:30pm, we were greeted by Andrew at the front desk; although friendly at first, he abruptly prioritized complaining about the messy reception desk to a female colleague while we were waiting for our room assignment and keys. Our room ended up next to the elevator, our kid fell asleep within 15 minutes, but we couldn’t sleep all night due to the noise - and because it was so late (and our child was already asleep), we couldn’t reasonably request a change then. It also felt like Hilton treats Expedia bookings as second-class, using Expedia for acquisition but steering guests to book direct while delivering a worse experience. The next day, when my wife requested a room change, staff were rude and non-communicative - they said they’d let her know, but after 3 hours of silence, when she followed up, they snapped that the room was ready (with no prior notice). Getting replacement keys from Sanjay was similarly unpleasant, and at checkout, when I raised the issue with Chloe (a trainee), she smirked and insisted we should have used “the box in the system” to request a quiet room away from the elevator, while the manager beside her backed her up - an incredibly dismissive response. Quiet room isn't the norm according to Chloe To top it off, after checkout, John (sales) got in to sell us on staying at Hilton again. I don't think we will be staying at Hilton again

Yes clean rooms , the staff was amazing everywhere, I will be back most definitely.