아우라 호텔 타임스 스퀘어

Staff was amazing and friendly. Elevators slow and small. Great option for the location and price.

Was catfished by the pictures of the room online. Room was tiny.

It was a nightmare! When we checked-in, the carpet in our room was all wet and the water of the sink was closed, and that wasn't the worst. We paid a lot of money to stay here and we didn' have hot water on any day.There were days when we couldn’t shower at all, and on other days the water seemed like it might start warming up, but then turned cold again, forcing us to jump out of the shower. We reported this twice to the front desk and they sent maintenance staff but nothing was ever resolved. The maintenance person said the problem was due to the boilers being replaced, but that wasn't our problem. He also said that it might be because too many guests were showering at the same time, but again, not our problem. We checked in on a Monday. Saturday night, after many days of not being able to shower properly, we were finally offered a room change, but there were no rooms available. We were told that if a room opened up, they would let us know. Then, the next morning, despite having the “Do Not Disturb” sign on our door and without any previous notice that a room was available, someone came and woke us up, saying that if we wanted to move rooms, we had to do it right then. We were asleep, not dressed, and hadn’t packed, so of course, we had to decline. We sent our written complain to the both the hotel and the company that owns it, but they didn't respond.

Great staff and location!

Terrible experience – would not stay again. Checked in slightly before the stated check-in time just to drop bags before a meeting and was given a key to a room that was already occupied. Had to drag all luggage back down to the front desk and get a new key, then rush out, with no time to confirm it worked. Later that night, after a long day and a late return, discovered the new key did not work either and had to stand knocking repeatedly just to get someone to let me into the room. Once inside, the heat was not working on a cold night, and I ended up sleeping in a winter coat under the covers before a very early departure. For a quick business stay on a tight schedule, this combination of privacy issues, access problems, and lack of basic comfort was completely unacceptable.