더 리츠-칼튼 마우이, 카팔루아

Amazing

yes

Rooms were spacious, bed was fantastic, black out curtains were much appreciated, the property was beautiful and the amenities were well appointed. It has an overall low key, laid back vibe that lends itself to relax and soothe you while not overwhelming you with over the top faux luxury like you would find in Las Vegas type resorts. All of the details are well thought out and put together. Staff is very helpful, very well trained and real on top of making sure you are cared for during your stay.

Great amenities and staff. Great location

Pros: welcome gifts (fruits) Partial ocean view room Friendly staff Cons: beach too far and has strong waves Valet parking ($65 a day) no other option Room too old (furnitures, linen etc) and housekeeping was poor I wish this hotel will care about even with small details because they are rated 5 star hotel so guests expectations are high and the amount of money that guests spent booking for this hotel is no joke. They should also have to make sure that the room is ready in terms of cleanliness and it’s amenities before their guests arrived. Our first few days in staying here was a disappointment. But I must commend the staffs for doing their best to make sure that we enjoy the rest of our stay. Overall, in my opinion there are other nicer hotels that I will spent my money on next time. To the Ritz-Carlton management, please make sure that all the amenities in your resort are clean and up keep. The ladies washroom close to Banyan restaurant was so stinky and the spiders and their webs are way too many that it seems like it never cleaned for a long time. It’s amusing for a 5 star hotel.