The front desk staff member, Lien, was exceptionally accommodating and helpful. While our rooms were cleaned, housekeeping only serviced them once during our four-day, three-night stay, and we also had to make do with a single towel throughout our visit. On our first day at the breakfast buffet, we were unfortunately mixed with a "kagawad" group, where the food quality was noticeably subpar. Three staff members who allowed us entry even inquired about our room number but failed to clarify that we were in different groups until we had finished. I also returned to the buffet to accompany my teenage daughter who had woken up late, which was quite frustrating. I felt that the experience did not reflect the value of what we had paid for. The second and third breakfasts, however, were satisfactory.
We stayed in south wing pool view with bath tub.. Rooms 102, 103 and 104.
The water in the bath tub faucets in the 3 rooms are muddy.
We need to pass to narrow aisle to reach our rooms. The aisle is always flooding whenever it rains.
No access on the pool and the pool view is blocked by plants.. paying higher rate in these rooms are useless.
We got another room in summer house 1st floor. It is cheaper. Though it has no bath tub, but it is cleaner and nearer to the grand pool. This is a better option than the more expensive room in South wing pool view.
Check out time is 12nn. At 12nn, i called the reception if we can just do quick shower and one of the receptionist said to not just exceed until 1pm. The 2 other rooms went out before 1pm. My senior mom took a little longer to finish taking a bath and fix her things. She went out of the room at 1pm. My brother who was staying on the adjoining room told the staff that he will just wait for my mom to finish. Because of this, the receptionist is insisting us to pay half of the daily room rates even with only few minutes extension. Im saying few minutes extension because initially, we were told that its ok to extend a little but not exceeding 1pm.
The receptionist said that once we pay for the extension, we can stay until 6pm. I told her that we should leave the resort at 2pm for our 5pm flight and staying in the hotel will never be an option.
After about 15 minutes of arguement, they eventually gave back our full deposit.
So lala. Nicht das, was wir erwartet hatten. Zu laute Musik von draußen war im Zimmer zu hören. Unsere Hotelzimmer waren gut, die Zimmer anderer Verwandter jedoch nicht. Die Rezeptionistin Leiterin (Supervisor) war schlecht. Sie verlangte immer einen höheren Preis pro Nacht. Es gab keine Alternativen. Obwohl wir für viele Tage bezahlt hatten, war sie unhöflich und wenig hilfsbereit. Wir möchten uns bei den anderen Rezeptionisten bedanken, die freundlich waren und uns sehr geholfen haben, ein gutes Zimmer zu bekommen. Wir möchten uns auch beim Frühstückspersonal bedanken, das unseren Eltern beim Servieren des Essens geholfen hat.
Loved the hotel! But the check-in made me never want to book again. Two ladies in front were speaking tagalo believing we didn’t understand and speaking bad about us. We agreed to 1800pesos for round trip transportation from the airport to hotel. But upon arrival they tried to charge us 2500 per person. I showed them the confirmation and email but they wouldn’t budge. They at no point showed me paperwork proving the price difference just kept telling me to pay for over an hr. Mind you they made other guests pay but I didn’t budge. The two girls were speaking under their breath about us and once they realized we understood they stopped. When I asked for their name they refused and kept a scarf in front of name tag the entire time. I asked multiple times for their names but they ignored and refused. I loved the hotel and amenities but I was left upset with the check in.
The air conditioner was not working well. It was hot!
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