Nous avons passé un excellent séjour à l’hôtel double tree by Hilton
L’accueil a été chaleureux et professionnel dès notre arrivée
La chambre était spacieuse et confortable et parfaitement propre
Le petit déjeuner varié et de qualité nous a permis de bien commencer nos journées
Nous avons particulièrement apprécié la gentillesse et la disponibilité du personnel
Toujours attentif à nos besoins
Nous recommandons vivement cet hôtel
部屋の湿度が半端ない。。
洗濯物が乾かないどころか、どんどん湿っていくし、普通に掛けてる洋服も湿ってきて不快だった
We booked a family stay for six people at the DoubleTree Penang and, while there were some positives, our overall experience was disappointing.
Positives:
• The complimentary family dinner offered after the first night’s incident was thoughtful and much appreciated.
• Staff were polite in their written replies and eventually tried to follow up by phone.
Concerns:
• Despite booking for six, we arrived to find only there were less towels, amenities and the sofa bed in our room had not been made up.
• We raised these issues with the front desk on the first day, yet they were still not resolved the following morning.
• Because our “actual rooms” were not ready after the first night’s incident, we had to pack and unpack more than once. This took away valuable time from our short family trip.
• When we expressed our disappointment, the initial response felt generic and failed to address the inconvenience. Only after we pushed again did the team ask what they could do to help.
The staff eventually reached out and asked how they might improve our stay, but the repeated delays and the need for us to chase basic standards left a lasting negative impression.
Overall, while individual staff members were courteous, the service and attention to detail fell well below the level we expected from a DoubleTree property. We hope management reviews their processes so future guests don’t have to go through similar disruptions.
Our stay at this hotel was nothing short of delightful. At check-in, we discovered that our reservation had inadvertently been made with breakfast for one adult and one child. The front desk staff, however, handled the matter with remarkable professionalism and courtesy, immediately rectifying the error without imposing any additional charge. This gracious gesture set a truly positive tone for the remainder of our visit.
Throughout our stay, the service was exemplary, the ambiance refined, and every detail carefully attended to. Genuine hospitality of this caliber is rare, and we are deeply appreciative of the team’s efforts in ensuring our comfort and satisfaction.
I would highly recommend this hotel to anyone in search of exceptional service, elegant surroundings, and a memorable experience
The first room that we went into was ok but very dirty and smelt like mould, did not expect that from Hilton, as the name does associate to the room standard
Then we were given a different room, good room all was nice but dirty floor, hair in fridge, main door not shutting properly, cabinet with fridge in it rotting from the legs, water dripping from ceiling due to condensation, again don’t go with the name please
The lobby and swimming pool area is amazing though.
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