인터컨티넨탈 프레지덴테 칸쿤 리조트

The grounds are beautiful and the club lounge is fantastic. The building and rooms are a little dated but really good value overall.

Originally everything went wrong Andreas bad. The room was not what we were told would be, the night staff at the desk was lying and insisting that our room was not garden view while we were told it was. However the next day the manager by the name of Alex changed everything. He was very polite. He tried everything he could to help us. He assured us that he will look for a garden view room and as soon as there is an opening he will transfer us there. Which he did! In less than one day he found us a room with a beautiful garden and ocean view.we were so delighted and on top of it the next day he surprised us and sent a basked of fruit and chocolate to our room to make up for any inconvenience that originally we had to go through. I was so upset the first night that was planning to write a bad review for the hotel but Alex saved the hotel from the bad review and made our stay a pleasant stay. I highly recommend him to get a promotion or raise!

Very clean. The room keeper clean the bathroom and give the towels at least two times a day. Very convenient to go to beach directly and have heated pool, jet tubes. Many beach chairs for free use.

Excelente estadía, fueron muy amables en todo momento y la playa es la mejor de todo Cancún.

The property is ideal for families, and has a great spa.