스마일 호텔 도쿄 신코이와

Clean room, nice staff

以前に比べて部屋が清潔

The staff were polite and knowledgeable which is great. The only thing was my room half the lights wasn’t working.

During our stay we had 2 reservations, first room was alright, but a bit noisy outside. But the second room was covered in black mold and smelt bad, causing my partner to get sick. When asked to change rooms, they were unable to change due to limited vacancies but noted they would do a "mold cleaning". Upon returning the next day they noted we needed to switch rooms as the mold was too bad to clean. The hotel itself is very close to the station and had many food options around, but we would not recommend staying here due to the health risks present.

Everything fine. No English speaking personal but that is quite normal for Japan. It did work out fine.