시부야 호텔 엔

Quiet

CONDOM WRAPPER IN THE BED!!! I had booked 2 rooms for 10 days. We arrived at 10pm and with in 2 hours checked out!!! It was horrible. First off there was no hot water to the entire hotel. There were multiple guest complaining in the lobby when I first went down. The staff said they were working on it but no idea when it would be working. I said ok if it’s working by morning I could deal with it. But the real kicker was when my wife pulled back the sheets there was a CONDOM WRAPPER in our bed, at that point I was DONE!!! I checked out myself, wife, and Mother immediately at midnight and had to find a new place while lugging out suitcases through Tokyo in the middle of the night. Expedia was great and got me a full refund. It’s also in a very loud club area and the bathrooms smelled like sewer. I highly reccommend staying away from this hotel.

Great area

Our stay was good The room was clean The location excellent as it was close to the hustle and bustle but far from noise. Only negatives are: - hot water did not work - aircon could not be set to our individual needs. It was cold in Tokyo but the room was not warming up

Hotel location was amazing! Close to the train , Shibuya scramble, a ton of restaurants & bars. Great location .