We stayed for one night at Aura Tachibana, and our arrival from Osaka was unfortunately delayed by 3 hours due to a tsunami but we informed the hotel ahead of time and they were very accommodating.
The kaiseki dinner was amazing, so much food and beautifully presented. It was served in the restaurant (not in the rooms) with a lovely view of the mountains.
Our room had a private onsen which was great to have
Don't be fooled by other good reviews, the hotel is very dated and service was sub-par.
We stayed for two nights in a luxury tower deluxe twin room with an open air bath (private onsen).
For the price of this hotel, we expected alot more than we recieved.
Our room was nice enough, however was musty, the shower head was broken and everything looked as though it needed to be renovated.
The staff were unable to accommodate our meal change requests as my partner is pregnant, this was very disappointing.
Even after having requested not having raw fish for my partner, it still came out with dinner and breakfast the next day.
On the food, everything was presented nicely however presentation cannot suffice for bland food. We thought the dining experience would have been much more enjoyable.
The staff didn't speak very good English, yes, I know we are in Japan and don't mean to sound like a Karen, but for the price of the hotel, a few staff members who speak sufficient English would be beneficial and would offer a better service to their guests.
This hotel was almost too conformative and staff didn't not seem willing to accommodate our requests.
We would not recommend this hotel, spend your hard earned money elsewhere.
However to end on a positive note, the hotel is located only a 10-15 minute walk from Hakone-Yumoto station, so good location. Definitely book a taxi or shuttle bus to the accomodation if you have heavy luggage as there is a steep hike involved.
This hotel booking included half board. We requested our special needs and we were extremely happy with the meal preparation and presentation. The public bath/onsen was good and so was the private onsen in the room.
The transportation was timely and staff even helped us to load and unload our luggage. Overall very happy with stay and will recommend this hotel to the guests who want to experience upscale japanese hotel experience.
Serviço extraordinário
ゆっくり過ごすことができるお宿でした。
外国人スタッフの対応も素晴らしかったです。
また利用したいと思います。
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