트레비 컬렉션 호텔 - 트레비 호텔 그룹

The hotel was amazing, customer service was great, super clean and walking distance to a lot of places we loved our stay for sure we will re book

Staff were very friendly and obliging.

Customer service is not good, rooms are very dirty, our room window looked over trash sump area. The only thing going for this hotel is location

Great location and close to everything

I honestly wish I could give this hotel zero stars. From the moment we arrived, things went downhill fast. The elevator situation is a joke — there’s only one tiny lift that barely fits two people with luggage, and even then, you’ll wait ages because staff constantly use it for cleaning. Most of the time, it was simply unusable. The room smelled stale and unclean, and the TV looked like it belonged in a museum — ancient and practically nonfunctional. Housekeeping standards were nonexistent. They give you one key, which is also used to keep the electricity on. So if you’re traveling with someone and one of you wants to go out, the other is left in the dark — literally. It’s a ridiculous system that makes no sense in 2025. The worst part? At 1am, a random person walked into our room. To this day, we have no idea how. My partner was terrified and couldn’t sleep for the rest of the night. There was no apology or explanation from the staff. That alone should be a deal-breaker for anyone considering staying here. The “Do Not Disturb” button doesn’t work — we clearly requested privacy, but they entered our room anyway. No respect for boundaries. Lastly, the staff barely acknowledge guests. No greeting, no courtesy — just an overall sense of disinterest and apathy. Do yourself a favor — avoid this place entirely. I’ve stayed in budget hotels before, but this was beyond unacceptable in every way.