카스티에 파리 - 스타호텔스 콜레치오네

Atendimento impecável e café da manhã excelente !

Orbitz has failed miserably. I contacted them several weeks prior to my expected departure with a stay at Castille Paris to inform them my wife was diagnosed with breast cancer and instead of going to Paris, would be spending that time in chemotherapy. Orbitz informed me to contact the hotel directly via email provided and that the hotel requested a doctors note in order to credit us for the trip. The note was sent within 24 hours to the hotel, however, Orbitz replied via email that the hotel would not honor the credit in spite of the cancer diagnosis. I called the hotel and they said they had no decision in the matter that Orbitz had to make the call. After further contacts with yet another representative at Orbitz, they continue to finger point the hotel. The time came and went. No credit. Still in cancer treatment. Shame on Orbitz!

Trevlig och serviceinriktad personal. Trevlig frukost

Service excellent

Staff helpful - however I was obviously in a room allocated to someone else which was irritating as it occurred constantly when dealing with staff ie. Breakfast including being woken at 7.30am as Housekeeping believed room to be empty !. Good choice of items for Breakfast but found seating uncomfortable & not a relaxing space. Check out was easy but still waiting for an email copy of the Bill and refund that was due.