Ett enkelt hotell som har behov av renovering. Frukost av det enklare slaget.
Vid något tillfälle möttes vi av helt ointresserad personal i receptionen men det fanns även kompetenta personer bland övrig personal
Clean room, nice view from the balcony
Aside from its convenient location near the station and Coop, and a bathroom that was reasonably clean, this hotel was a complete disaster. The room floor had dust and hair left behind, showing that even the most basic housekeeping was neglected. Yet the far bigger problem was the staff, who were shockingly unprofessional, uninformed, and inconsistent. Every question produced a different answer, and it quickly became clear that communication and training were nonexistent.
The worst failure was with my confirmed SBB Door to Door luggage service. Before arrival, the hotel had promised to assist. Once I checked in, I was told to “wait until tomorrow.” Over the following days, staff repeatedly contradicted one another: some said they could help, others refused responsibility, and none took ownership. On the final morning, I was told bluntly to leave my luggage in the lobby “at my own risk.” In the end, I was forced to handle everything myself. Even the courier complained that staff denied any knowledge of my request.
This hotel embodies indifference, poor management, and zero accountability. It was one of the worst hotel experiences of my life. I will never return, and I strongly urge others to avoid it.
Having breakfast included was great. Overall a good stay for the price.
The hotel is rather shabby in places, with quite a few trip hazards, but our room was clean and the breakfast provided had many options. It doesn’t feel like a very welcoming hotel - too many notices starting with 'Don't '- and staff not particularly interested. For example, youre not permitted tobyse a travel kettle and you'll need to bring an adapter to charge your phone. I asked if they had a charging point and was told bluntly 'Buy plug'.
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