Very accessible to Odori Park and Sapporo Station. Great staff and well kept hotel. Rooms are always cleaned.
Our stay had a few positives, but several issues left us genuinely frustrated.
The room size was good, but the fact that the temperature can’t be individually controlled is inconvenient and frankly surprising for a hotel of this level. It’s not something that ruined the stay, but it absolutely affected our comfort.
The lounge experience was the most disappointing. On our first visit, the table lamp at our seating area didn’t work, which made the space feel poorly maintained. On our second visit, we picked up a complimentary non-alcoholic drink to take back to our room. The bartender stopped us and insisted we return it due to lounge rules. Fine—rules are rules, and we respected that.
What was not fine was what happened moments later. As we got into the elevator, two other guests walked in with the exact same drinks in hand—drinks they were clearly allowed to take without any issue. Whether it was because they knew the staff or simply because they were treated differently for another reason, the inconsistency was hard to overlook. Being held to a rule that others are free to ignore feels unfair and leaves a bad taste, far more so than the rule itself.
Overall, while the hotel has some good qualities, the uneven service and lack of attention to detail genuinely undermined our experience. For the price point, I expected much better.
房間安靜，空間也夠兩個大行李箱打開，浴缸成年人泡很夠用，上面大浴場也滿舒服的，這次住了六天五夜感覺滿好
.
convenient parking, extremely kind staffs, adjacent to tourists spots, neat sauna with great city view, and enjoyable breakfast buffet with various options.
