Beautiful hotel! Close to shopping, restaurants and historic sights. We loved it!
Because there was no air conditioning, we had to open windows (it does cool off nicely at night) and leave drapes open. Room was facing the square and a huge construction project was going on next door. If we managed to fall asleep over the noise of the small room fan provided by the hotel, we were awakened in the very early morning by the incredible noise of hammering, trucks, cranes, delivery vehicles—you get the picture. This started at 6 am. Probably got a very light 6 hours of sleep in two nights. Room was huge, had an extra twin bed? Okay bathroom. Front desk staff efficient. Couldn’t wait to check out and get a good nights sleep anywhere else. PS: I always check for elevators and AC when I book hotels overseas. I like the small boutique hotels for their charm and character. I might have missed the lack of air but . . . This hotel also lacked charm and character. Ver, very disappointing.
Great location and easy to walk to from Luzern train station. Property needs to be renovated; the room showed a lot of wear and tear. Wasn't very clean either. Bathroom was fine and shower was decent for European standards. It was okay for the few days I was in Luzern but should I return I would not stay here again.
Breakfast was excellent. Staff was good.
The location was great and was within walking distance to almost all of our points of interests. The room was spacious and had pretty good amenities, but with only one fan (triple room), it became unbearable at times to sleep through the active heatwave. We tried asking the receptionist for an extra fan, but we were told that all were in use.
The beds were generally comfortable, and fortunately, the receptionist/housekeeping was able to rearrange our three beds to maximize the fan’s reach. The other receptionist also helped called us a taxi to the train station.
The wifi was unfortunately very unstable. There were hours where there was basically no wifi in our room. A lot of the TV channels were also not available.
I wish we were told in advance that a Lucerne Visitor Pass would be provided as part of our stay, since it would have affected how we purchased the Swiss Travel Pass. Had we known that the Lucerne Visitor Pass would have provided basically the same benefits, we would have purchased a different travel pass instead and saved more money.
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