Unfortunately, we did not get to enjoy this property, even though I had chosen it after much research and was really looking forward to our stay. On the morning of our check-in, I was contacted and told that our room had been damaged and that we could no longer stay there. While the hotel did arrange for us to stay elsewhere, it felt like they simply moved us along without much care for how disappointing this was. We were given no real choice, and if we had been notified earlier, we would have looked for something else in Interlaken or even adjusted our travel plans.
The hotel we were placed in did its best to make the transition smooth, and the staff there were kind and understanding. However, it was not a hotel we would have chosen for ourselves. While it offered beautiful views, the rooms and lobby were very dated, and the exterior of the building was one of the least appealing in all of Interlaken, giving off a businesslike vibe rather than the charm we were hoping for. In the end, we were thankful to have a roof over our heads, but we left feeling very disappointed that our original hotel did so little to help us beyond booking another place.
Definetely coming back
Overall a very good stay. Very convenient location as it’s walkable to the train station. Very quiet place , and tastefully decorated with antiques. Would love to come and stay again.
I received an upgrade to a superior room which was spacious with dual aspects that gave pleasing views. The furnishings were showing wear, but the bed was large and comfortable. The bathroom appeared new with a good shower and well appointed. Breakfast buffet provided plenty of choice and good quality, and an outdoor terrace with a garden was a plus. Finally, staff were friendly and eager to please.
Can't beat the location. Very close to Interlaken Ost train station. Right across from the river. The hotel is beautiful and nicely decorated. Room was cleaned daily. Breakfast was standard but good.
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