It was okay. Staff were professional but seems as if they're in mourning whenever I appeared. Conversations just stopped, etc. It's the hospitality industry. You might have to talk with people who don't look like you. Sorry. Rooms were fairly clean. The thing about the tourist tax and deposit was annoying. They only accept cash but there's no ATM in the lobby. I already paid online but I have to make a cash deposit and such. I asked for another towel because I had to use one for the floor and the other had fallen. They charged me 10 ringgit cash and did not return it upon check out. Why am I being charged for a towel that I am not going to keep?Modern aesthetic but it's pretty scuffed up. Carpeted corners have plenty of dust. Pool was running and seemed clean. Café/Restaurant was clean. Food was fresh and reasonably priced. It an okay hotel.
Not a hotel to say anything exciting about. It’s ok if you’re looking for a place closer to the airport. TV was not working, internet disappointing, no breakfast on one day, the next day they had no jam for the toast, pool was very busy.
Rooms are ok though.
Staff unhelpful - no luggage help for older couple.
Cafe closed on arrival; we were given the impression that it was closed permanently but we were surprised to find it open when checking-out without breakfast!
Corridors smelt musty.
Firstly, if you read that this hotel has a free shuttle from the airport, don’t believe it (like I did before I booked based on it). There is no shuttle and this is false advertising. Secondly, if you write to them via Expedía, other than them telling you there is no shuttle, you won’t get any response to questions about taxis or any other forms of transport to get there. I tried three times with no reply. My advice is to download the Grab app (I read they took over Uber here) then use it with airport wifi when you arrive. I did and it worked perfectly (and the fare is about US$1 so a good tip in cash is well in order).
As for the hotel itself, the rooms are clean and modern so don’t be put off by the corridors to them. The pool area on the roof is quite nice (although the bar there is closed since covid) but there is nowhere to sit and if just one family with kids is there it’s not really worth staying around other than just to dip. I didn’t get to sample the breakfast as my flight (at 8.30am so not ridiculously early) meant I had to leave before it commenced. All in all, if you need a hotel for one night to make a connection next morning, this place will certainly do the trick.
So unfriendly and no information. Pool open but bar not, said could get breakfast, banner up but no activity. When checking in was told I had a free upgrade, then they in Malaysian changed their mind. Disappointed mis-informed. Room tired. No information given less room number and card. Cheap hotel.
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