하드 록 호텔 테네리페

Y

Great room, great service, great main restaurant, great pools so overall an excellent rating. A slight negative. The other restaurants a let down. All menus and location mingled into one.

The hotel had everything we wanted for our break and the room was great, with the hot tub included.

Positives: nice room and drinks at the beach bar. Negatives: Limited food option,I had to walk around several times to find something to eat.No special food for Christmas.No DJ by the pool at Christmas day.No special enterntainment. Room was cleaned twice in our 4 night stay.2nd clean I have requested twice on the app and eventually had to go to reception to aak for it.Even so bed sheets wasn't changed once.My husband had elbow bleed and was sleeping all 4 night on the blood stains.Room wasn't dusted - even glass bedside cabinets.Coffee pots and drinks were refilled once. Staff at the sessions restaurant.I was told off for seating at the empty table when no waiters were around ,making me feel embarrased like a naughty child.Plates were taken away couple of times even thought we didn't finish our meal.Another time there were no cuttlery at the table ,my husband went to the bar and asked for the forks and was rold off by the waiter that he doesn't know were the forks are.Husband asked again : how come yoi don't know aren't you working here? And reaponce was : I do work here ,but I don't give a f...ck - in those exact words. All those issues were raised with manager Diana ,who didn't want to help at all .She said that nobody else complaining ,which made us feel as liars.We seen people complaining at the reception several times during our stay.Embarrasing again ,as we just raised up someting needs attention amd improvement ,as service in the several parts of the hotel is afwul.

The staff were excellent, so efficient, friendly and quick to respond.