리젠트 게스트하우스 번리

This property is not as advertised. The room I was given had been repainted a dark grey - I'm guessing to hide mould based on other reviews. They had also taken out all the furniture shown and replaced it with much cheaper alternatives, with the bedding provided a children's guinea pig pattern. The bathroom is about two foot square in size. The area also feels unsafe - I saw one argument upon getting out my car and heard another once inside. The landing has CCTV all over it, making me feel further unsafe, especially as it's keycode entry rather than individual keys. All this taken into account, I refused to stay there, and asked for a refund as I wanted to stay somewhere else. They told me to apply for a refund through Expedia, which I did, however the host is now saying they are refusing to do so. Stay at the Premier Inn down the road instead, for an extra £30 its worth it.

We couldn't find the hotel. The street name wasn't recognised by the satnav. Neither was the postcode. We rang them for instructions and the person we spoke to was quite rude. When we arrived, the person who greeted us was also very rude. The room was very sparse. NOTHING like the pictures. The towels provided were tiny and one was stained. The hand-wash was watered down so much it could hardly be called soap. Bedding was very worn and the sheet had blood on it. If it hadn't been nonrefundable, we would have cancelled the booking.