Great Great Great hotel. Beautifully decorated, easily accessible to the squares, the Uffizi and the Duomo and shopping, Good amenities. Definitely would return.
We stayed here for 3 days prior to a wedding.
While its not directly "downtown" City Center, its an EASY walk to that and thus also not "downtown" cost wise and noise wise.
Exit the front door, turn left, when you hit the tran station follow it around the curve and that curved road will lead you right down to the city center, Duomo plaza, from there there are signposts for everything else.
The (outdoor) pool area is surprisingly great for a city center hotel. Very nice courtyard, chairs, small cabanas, a really nice hang.
The gym is small, but if you want to get something done its perfectly serviceable.
We did not eat at the restaurant nor drink at the bar so I cant comment on that.
The breakfast is very nice, completely worth the upgrade in cost.
Hotel staff are amazing, so nice, so helpful.
Taxis are a 5 minute call from the front desk.
Taxis are way better in both availability and cost than Uber in Florence. Forget Uber, just ask the front desk to get you a cab.
Rooms are pretty typical "Euro Small" if you are used to US hotels, but as long as you know that going in, you will be fine. If you have never been to Europe before, well it takes a little getting used to, if you are a seasoned European traveller, the room is actually larger than most.
The added upgrade of a Balconey Room was a godsend in space and also the balcony itself was a great place to sit and have a quiet moment.
I'd stay here again in a second.
Great location. Away from the city center but we easily walked with our bags along the sidewalk for 5 minutes from S.M. Novella train station. Breakfast and dinner options were great. About 15 minute walk to city center/duomo. Highly recommend this hotel
Nice design, but….This hotel charged me twice for my room and then, at checkout, demanded the keys for a second room that I never booked, never used, and wasn’t even aware of. And of corse, they denied my refund for the room I never reserved or use. Instead of booked premium room I got basic room.
On top of that, the place was dirty, with blood on the floor in bathroom and a broken shower. Staff couldn’t properly communicate in English and offered no solutions or care.
This is not a small mistake, it is fraudulent and negligent behavior. Management must urgently address both the cleanliness and the unethical billing practices. Until then, this property deserves one star only.
Great hotel near train station. I felt safe easy walk to main attractions. Great location to get to from the airport by tram. Only draw back is the area is not very pretty but a town that was built in the 1400 who cares.
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