Beautiful hotel located close to train station & walking distance to restaurants & attractions. The garden & pool area are very nice. But I don’t consider this a 5 star hotel. On the day we checked in, we were given key to room 442. A big room with a mountain view, a large closet & bathroom with tub & shower. We left to explore, when we came back at night we noticed an awful smell in the hall & the door to our room was open (not unlocked but open). We called the front desk to ask what happened they said it was the person who did the turndown service left it open. Not ok. After checking to make sure our stuff was all there we went to the garden to see if the smell would dissipate. We went back an hour later but the smell was awful. It smelled like sewage. We went downstairs to discuss with front desk, the woman there told us she couldn’t go upstairs to check on the issue but she could give us another room. She gave us a smaller room facing the street & we took it cause we couldn’t deal with the smell. I thought this was a new issue but after reading Google reviews people have complained of the smell going back to 2022. I shared my frustration with her & she seemed surprise that this was an issue. That is gaslighting if people have complained for years. Once in the new room I jumped into the shower, only to realize the soap dispenser was empty. Bad smell, door left open & lack of toiletries are reasons I wouldn’t consider this 5 stars.
When we arrived to the property, the hotel it was nothing as described in pictures. Rooms were a disaster, Hôtel corridor dirty, nothing to be with a 5 stars - the hotel it’s old, dirty, rooms ugly and mattress and furniture in the rooms damaged.we decided to cancel and look for another hotel. We end up staying at the Excelsiur Hôtel, much better hotel
We stayed at the Villa Medici for 3 days and had an amazing time. The hotel is centrally located in Florence and convenient to the train station (10 min walk). Its also a historic property - I believe it was once a monastery and has been lovingly restored. It has everything you need including a pool and great restaurant. It also has an amazing staff who are extremely helpful and courteous. Also, the breakfast buffet was amazing - especially when traveling with 4 kids who appreciated being able to choose their own items. Will definitely stay here on our next trip to Florence.
The hotel is very luxury and beautiful and away from the crowed tourist area. loved all of it.
Thank You
Awesome staff who go above and beyond
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