레지던스 인 바이 메리어트 온타리오 에어포트

Check in at 3… 4:30 room not ready 5:00 room key provided and as we entered the room the cleaning staff was still there …. Were told to return in 20 minutes Once we returned … the room smelled sooo stuffy , old , disgusting We had 4 rooms … same experience for our friends

1. ​Inaccurate Location: The listed address is incorrect and directs guests to an abandoned building, causing significant frustration upon arrival. ​ 2. HVAC & Maintenance Failures: Our A/C and heating were non-functional for the duration of our stay. Despite reporting this on Thursday, Friday, and Saturday, the issue was never resolved. ​ 3. Communication Gaps: Our room phone was disconnected upon arrival. We attempted to call from our personal devices multiple times with no answer, and our in-person requests at the front desk were largely ignored. ​ 4. Lack of Resolution: On Saturday night, when the room became freezing, maintenance confirmed the heater was broken. We were offered no solutions—no portable heater, no extra blankets, and no room change. ​ 5. Safety Hazards: We discovered broken glass on the stairs and walkways surrounding our building, which remained uncleaned during our stay. 6. ​Inadequate Service: Breakfast was consistently depleted long before the end of service hours, and the property appeared severely understaffed to handle the guest volume.