Customer service is not good, rooms are very dirty, our room window looked over trash sump area. The only thing going for this hotel is location
Great location and close to everything
I honestly wish I could give this hotel zero stars. From the moment we arrived, things went downhill fast.
The elevator situation is a joke — there’s only one tiny lift that barely fits two people with luggage, and even then, you’ll wait ages because staff constantly use it for cleaning. Most of the time, it was simply unusable.
The room smelled stale and unclean, and the TV looked like it belonged in a museum — ancient and practically nonfunctional. Housekeeping standards were nonexistent.
They give you one key, which is also used to keep the electricity on. So if you’re traveling with someone and one of you wants to go out, the other is left in the dark — literally. It’s a ridiculous system that makes no sense in 2025.
The worst part? At 1am, a random person walked into our room. To this day, we have no idea how. My partner was terrified and couldn’t sleep for the rest of the night. There was no apology or explanation from the staff. That alone should be a deal-breaker for anyone considering staying here.
The “Do Not Disturb” button doesn’t work — we clearly requested privacy, but they entered our room anyway. No respect for boundaries.
Lastly, the staff barely acknowledge guests. No greeting, no courtesy — just an overall sense of disinterest and apathy.
Do yourself a favor — avoid this place entirely. I’ve stayed in budget hotels before, but this was beyond unacceptable in every way.
I made a reservation at this hotel after seeing it recommended on TikTok. At first, I was a little skeptical, but I’m so glad I took the chance. While Rome is definitely a city I plan to return to, I can honestly say I would stay at this hotel again without hesitation.
My room was amazing, and the location couldn’t have been better just a 10 minute (or less) walk to the Trevi Fountain. The area surrounding the hotel was full of great restaurants and shops. Right outside the hotel, there’s a small restaurant to the left within walking distance that was also incredible.
If you’re considering this place, don’t doubt it stay here!
Location is the only good thing about this property. Not enough amenities for a 4-star hotel. Walls are too thin and can hear everyone from the Lobby and neighboring rooms. It smells like gutter after shower. elevator takes forever, as there is only tiny elevator. There is no view, just a tiny window. It’s good enough if you are by yourself and don’t spend much time in the room. Honestly would consider this as a 2 star hotel. Also, very weird that they ask to write down your credit card information on a form, rather than taking info digitally. Felt little uncomfortable doing that.
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