벌리 비치 타워

Good car park would be easy to get to shops apart from massive roadworks out the front. Nice view of the beach with buildings only partially blocking view. Spacious and clean. Staff lovely. Definitely not cheap. Booked here for ease of walking to James Street but sadly the roadworks made it a chore.

Room was okay - nothing spectacular - but overpriced for what it was. When booking there was no indication that the pool would be closed for maintenance - one of the driving factors in booking here. We spoke to reception to discuss a possible discount due to the unavailability of the pool - we were met with a rudely defensive manager who implied it was our own fault for no forewarning about the pool because “we chose” to book through a third party (Wotif). The manager said (condescendingly) that there’s nothing she can do because we booked through Wotif - she became so rude and animated we ended the conversation and contacted Wotif who tried to help us with a resolution. Wotif staff were absolutely lovely and apologetic about the situation. They tried to contact the manager but after only confirming the pool was closed they were left on hold. Wotif recommended - if possible - to book elsewhere while they escalate the issue and seek a full refund. We would have settled for a small discount so as to not pay full price for something we couldn’t use, but ultimately it was the disgusting customer service that sealed the deal on us finding elsewhere. We ended up staying at a nearby Sofitel (5 star) for cheaper (we got to enjoy the pool there after all this). Do not recommend this Burleigh Beach Tower at all under the current management.

Amazing location right in the heart of Burleigh Heads, close to the beach and shops. Fantastic views of the beach, our apartment was perfect. Parking was easy in the underground car park.

Reception staff were lovely, property clean, grounds beautiful, however the room was advertised with a small balcony and we had two chairs over a concrete drain off the side of the room, that was NOT a small balcony. We have a son who is in the crawling stage and that was a big factor in booking the ground floor room for him, unfortunately we had to keep him inside the room which was also smaller than we thought because of the misleading property description.

Contactless check in, so super easy. Very convenient to walk into the hub of Burleigh. Nothing fancy but it is good for the night. Clean and beds were comfy.