The hotel was in a great position, staff were friendly and helpful, however the places needs an update. Unlike other hotels I stayed at in Malaysia, this hotel room did not have a water filter, buffet breakfeast was limited in options for westerner and some faculties needed maintenance, such as the gym and pool.
We checked in late in the night. Next morning tried to address the concerns with management in writing and didn't really get a response until 2 days later. Spoke to reception and they offered a different room but that was no better so we decided not to go through the hassle of moving rooms.
1. There's only one bathroom between 4 people.
2. The bathroom was really unhygienic. There was seepage in the ceiling and mould in the shower tiles grouting. The toilet roll was so far back on the left side it was difficult to reach while on the pot and this is probably why the holder was broken so the roll kept falling off.
3. The first night we arrived the bed linen smelt used, it was disgusting. The pillowcases were yellowing. It was better after room service but their pillow cases are definitely really old/used and are not the same shade as the sheets so keep looking yellow which is unpleasant.
4. The rug in both rooms especially the one we stayed in was disgusting. It had different coloured stains and dirt all over it. Even after multiple days of room service it didn't look like it even had been vacuumed. I used a sheet to cover it so we could sit in that area.
5. We went down to check the pool and it was closed, the furniture was really dirty and old. The pool was really small and definitely not as shown in the photos. Please see my pics.
6. After the written complaint was acknowledged they tried to clean the seepage and it smelt so bad!
The beds were comfy and location was good.
NOT A FAMILY FRIENDLY HOTEL!!! especially if you have children. There are streetwalkers (to say it politely) walking in and out the hotel at all times.
Lack of cleanliness. During daily room service only the bed was made. Other than that, bathroom was untouched, toilet paper was not provided, and the raggedy old towels were not changed.
As far as safety. There was construction going on and portable trolley systems were used on the exterior of the hotel, and even though the hotel advised to lock the valcony door, it did not make a difference as doors could be opened also from the exterior.
Unfortunately, we were unable to use the pool as they had scaffold comming out from the middle of the pool. The most concerning about this was they let peole use the side of the pool next to the scaffold, which is super unsafe. A bad wind or an accident could easily hurt someone swimming next to it. Literally, you could swim to it and touch it and Something could have easylly felt from up above and hurt someone. Very concerning if you have kids.
Lastly, I made my reservation directly with the hotel at first. However, I received an e-mail from the hotel asking to provide my credit card # within 24 hours or my reservation would be canceled. I replied, I was not going to share my credit card # and instead made my reservation through Expedia.
I travel quite often and I have never given a 1 star review to a hotel. It is unfortunately, because Kuala Lumpur is a magnificent city to tour.
The front desk staff are very helpful, the breakfast buffet is great so many choices, our room is clean and the bed is comfy. Hot water and Aircon are both working great.
Gloria from Vancouver, BC, Canada
Very clean , great location, good breakfast.Very helpful and informative staff.
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