어로프트 BWI 볼티모어 워싱턴 인터내셔널 에어포트

Clean room, peaceful, close to shopping and highways

Very clean and comfortable

This hotel just was just “okay”. I would not stay here again. I have stayed at numerous Aloft hotels around the country and this one did not live up to the standard we are used to seeing in Aloft hotels in terms of staff professionalism, cleanliness, nor design. The free shuttle service to/from BWI airport was the best thing about this hotel and even that was questionable because after a certain time, it is only available “upon request” and we struggled to get anyone to answer the phone. Had to call multiple times to get an answer and barely made the 10pm shuttle cut off because of this. Check in was ridiculous. The front desk was unmanned for 10+ minutes when we arrived. The phone was ringing incessantly, as there was no one there to answer it (explains why we struggled so much to get someone to answer the phone when we were calling for the shuttle). Finally, someone appears at the desk. We are checked in. We go to our room and there is a large crack in the mirror in the room. I go downstairs to immediately inform the front desk, as I did not want to be charged for damages that were already present upon my arrival. I was ensured by the front desk worker that a note would be made on my account, so that I was not charged. I found out when checking out that such notation was never made. There is a WXYZ bar downstairs but no on site restaurant or dining options. The rooms and interior design are dated. Okay for an inexpensive 1 night stay. Anything more, look elsewhere.

We booked a king room, but got a room with double beds. My husband is 6’5. His feet were hanging off bed. It was very uncomfortable for both of us. I called and spoke with manager, Kiara, and she said there is nothing she can do. She then stated she could give me point if I was a member which I am. Then she stated that there is nothing she can do because we booked through a third party. I told her our reservations was for a king. She said they honor members first. So, we were just out of luck I guest. I have never had that happen before. I was disappointed in her unwillingness to do nothing for our inconvenience. I would like something for this uncomfortable room. Thank you

No it was frozen sandwiches