리비에라 리조트 팜스프링스

Staff great 👍 customer service great 👍

Our stay was very disappointing, primarily due to poor customer service and lack of follow-through. We were traveling with our one-year-old and were told at check-in that no pack-and-play or crib was available, which meant our child had to sleep between us -- an unsafe and extremely uncomfortable situation that resulted in no sleep. There were also several basic room issues (no soap in the bathroom, keys to room not working, and other minor issues) that added to the frustration. I contacted the hotel afterward to address these concerns and received an apology with a promise that a manager would follow up, but no one ever did -- even after a second email weeks later. I held off on leaving a public review hoping for some resolution, but the silence says a lot. We will not be returning.

Very cozy and old school. Just right.

My girlfriend and i had a great time.

I booked this resort weeks in advance for New Year’s Eve through January 2nd and received a confirmed 4:00 PM check-in time. I arrived at the property around 5:00 PM and waited 45 minutes just to speak with a front desk staff member. When I finally reached someone, I was told my room was not ready and to wait an additional 20 minutes. That 20 minutes turned into over an hour, with no updates or communication. By 7:00 PM, there was still no room available. The front desk staff offered no real explanation, no alternatives, and no solutions, simply stating that the hotel was fully booked and they could not move me to another room. By 8:00 PM, after waiting hours past the confirmed check-in time with no resolution, I was forced to book a room at a completely different resort on one of the busiest nights of the year. This was extremely frustrating, unprofessional, and unacceptable—especially given the advance booking and confirmation. I later learned I was not the only guest experiencing this issue. Customer beware. If you’re booking for an important date or holiday, be prepared for the possibility that your confirmed room may not actually be available.