베이몬트 바이 윈덤 커머스 조지아 니어 탠저 아울렛 몰

Clean room, great customer service, and quite.

we had a terrible experience at this Baymont hotel. The pillows on both beds, in both rooms, were horribly uncomfortable - like rocks. The next morning, after we left for breakfast because the breakfast offered was cold, grab and go only, we each shared what an awful night's sleep we had tossing and turning due to the hard pillows and uncomfortable beds. It was then decided that we had to check out early and find a different hotel for our 2nd night in town. It was only 9am when I returned to the front desk and advised the clerk how uncomfortable we all were - in both rooms - and I asked if they had any different pillows so we could stay the 2nd night. She advised they did not. So at 9am, I advised we were checking out. She said she did not have the authority to give a refund and the manager would not be back until Monday morning. On Monday, Hotels.com advised me that the Manager had refused the refund for both rooms. I called and spoke with the manager who claimed it was the owner who denied the refund. I then emailed the owner to the address the manager provided and never got a response. So we were out both room's cost for the 2nd night even though we were checked out by 9:15 that day.

Everything was great! Thank you so much for the awesome stay 😊

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I've traveled for 30+ years and stayed in every level of hotel there is. I have never experienced hard pillows like are at Baymont by Wyndham in Commerce, Ga. Additionally, what few times I've had to cancel a booking, and those werent due to a bad experience lile rhis one was, I jave neve jad a hotel manager nor pwner refuse to refund my bookong.