더 트루빌

Very nice hotel

The proprietor and his wife were very friendly and helpful. The property was clean and decently decorated and furnished.The tariff was room only basis but breakfast was offered. Car parking was available but with limited spaces.

The 'room' we were led to by the extremely rude and aggressive 'manager', was not the one we booked. It isn't even shown on the site so how could we have booked it! It was a room in a dark, dank and dirty basement with only half a window with daylight as the other half was blocked by steps leading to the front door! So no privacy. There were two single beds and one double in a strange layout. It looked more like a store room! None of the beds had pillows. We had to provide our own sheets and towels!There was no room for the promised desk because this was shown in the room we had BOOKED.we were asked to leave as the 'manager' considered us 'trouble' because we queried that the room booked was not the one we were offered! He denied he had such a room which I accurately described but it was on your site when I checked later. And he admitted that the basement was the only room he had left when we booked!This is a 'substitute' room decided by him as we were not advised of this change and was not our choice' So, at 4pm on a Friday night we were left trying to find a room for the night in an almost full Torquay. His behaviour was disgraceful, rude and very aggressive. We literally were speechless when he asked us to leave. His attitude when he saw us at the door revealed he did not like us on sight - possibly because he knew we would not accept his dreadul alternative. Finally, despite him saying he hadn't taken payment,our records show he did so BEFORE our arrival!!!!!

All the bedding was damp, my daughter found a glow stick in her bed there was a slug in the shower, it was a dreadful room and definitely not worth the money. The property had just been taken over and the old owner was still involved he was awful he insulted my girls he was rude and made you feel comfortable definitely will not be staying there again and would not recommend it to anyone.

Friendly team, clean room and good location. Breakfast is very good here.