We had a leak in one of our bathroom lights. They were unable to give us another room or a full refund. They gave us buckets to place under the light that was dripping water. They only give you a 10-15 percent refund from what we paid for. Otherwise nice place. They at least let us check out at 2pm which helped with the jet lag.
We were bumped to another property 2 days before arrival even though we booked the trip 2 months ago. Told us the room we were to have had problems with air conditioning. They offered 2 other properties to choose from and if neither were acceptable, they would offer others. We selected one, but it was bad. When I contacted Libere, they said I could have picked another location. The properties offered were not part of Expedia and offered very little information on their web sites. Only way to tell if property was to check-in. Libere is a aparthotel which offers a kitchenette which was important to us as we did not want to dine out all the time. None of the alternate properties were aparthotels which forced us to dine out more at an additional expense to our trip of approximately $1000.
Bottom line is we were bumped due to over booking which is what Libere representative told the manager at the property we ended up staying at. They lied to us. They also said they directly moved our stay and our payment to the alternate hotel. Another lie. Alternate property did not even have refrigerators in rooms and actually wanted to charge for ice. Very disappointing.
The place is really nice and brand new looking, it’s close to everything and accessible. One thing is that we notice when we came that’s there’s still dishes that was left in the dishwasher, and when we pull out the sheets noted an old like a patch sticking in the pillow. Not sure what it is. It’s probably need some improvement on making sure that everything was cleaned. Other than that we love the place and it’s very cozy.
The staff is great and very helpful!
Hotel muito bem localizado, próximo de tudo, permitindo fazer tudo a pé, havendo a possibilidade de metrô perto também.. funcionários muito solícitos. Quarto espaçoso e tudo muito novo.. estadia maravilhosa em Barcelona
Communication with staff about my security deposit was poor . It’s been 10 days since we checked out but until now , my security deposit was not refunded . They told me that I will get it in 48 hrs but they lied . They just kept saying I will see it in the next few days but NOTHING WAS REDUNDED,!!! It’s really frustrating
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