부에나 파크 그랜드 호텔 & 스위트

Outstanding staff

Room was old, but spacious and well organized. We liked the suite with bedroom. It was once a prime property. Hopefully the new affiliation with Springhill Suites will restore its prime status. It’s an impressive courtyard, pool and lobby with glass elevators. It needs a little TLC and advertising and families will love it.

Wow, I was not expecting this hotel to be so outdated and under maintained. Our room's refrigerator was leaking due to having ice built up in there and it was defrosting. The bathroom tub was dirty, the walls in the restroom has holes that were never patched up and some walls in the room had bad paint jobs. We didn't swim during our stay but the hot tub looked green like a moss pond and I am afraid it would get people sick who went in there. The gym was also flooded and there was water on the floors. I know it's not the hotel's fault, but while we were there, we heard screaming and cursing from the higher floors like people were arguing with each other, kind of scary since we had kids with us. The location is good since we were able to walk to Knott's Berry Farm and the Medieval times show/dinner, and Portos is also very walkable as well. But besides that, I would not recommend staying here. Everything felt old, outdated and dirty.

The room was not clean, there was a lot of dust on the floor, it had a smell to it, like old drawers, The rooms needs to be renovated, at least the room I had was old, dark and cold, the heater didn’t seem to work, the bed wasn’t done or the sheets changed, not sure if I needed to request it, they did change the towels, the location was great, the staff were great too, it was secured and plenty of parking. The hotel is a nice hotel but old, I stay 3 nights in a king size bed, maybe the other rooms are cleaner and more updated. They did provide shampoo and conditioner and body lotion too. I don’t think I would stay in that hotel again.

It was good for sleeping. It needs to be updated and they should just not offer that sad sad breakfast spread.