Hotel NYX is a deceptive and terrible place to vacation. Their “all-inclusive” is not truly all-inclusive. At check-in, they try to sell you on their “upgraded all-inclusive” for $100 per person per night. When you’re done with the front desk spiel, the info desk conveniently placed next to the elevator won’t let you pass until you agree to attend their 90-minute breakfast presentation, where they try hard to push you to buy into their time-share.
My wife and I arrived tired from the early morning flight, hungry, and just wanted to check in, change, and grab a bite to eat. We didn’t want to listen to pushy salespeople trying to sell us something we never wanted in the first place. But the disappointment continued when we walked into our upgraded sunset suite. We thought it would be nice and quiet, but little did we know it faces the very busy street so instead of a good night’s sleep, we both woke up numerous times to the sound of loud car and motorcycle exhaust and horns.
The furniture in our room was also very beat up and damaged. A chunk of my nightstand looked like it was literally hammered off. And the rooms had a funky smell, the kind that’s present in an old, rundown motel.
The following morning we were hoping to get some rest but were woken up at 8:30am again by the pushy sales people trying to sell us a time-share.
Food options at this resort are terrible. The food is gross and the options are minimal. We lasted only one day here and booked a different resort.
Save ur money and go to the Riu. This is not worth your money at all. Out dated property quality of food is not good at all. Tight spaces and staff will force u to do a 90 minute meeting to give me credits. This is not worth stay.
Great resort, great service, awesome staff
We went for our honeymoon and it was such a great resort for a young couple. Not super busy or crazy perfect relaxing place to enjoy each other.
Everyone was amazing