헨리스 뉴포트

The hotel agreed to send a driver to pick me up from the airport. I provided the flight details they asked for. This happened on January 8th. My booking was for last night (January 23rd). We agreed to this because my flight had a midnight arrival, and I didn't want to try and find an unmarked building in Manila at one o' clock in the morning. I started getting generic messages two days ago about "How to Find Us". The entire conversatio took place on Expedia. I think (but not certain) that the person who sent the generic messages was not the same person who agreed to send me a driver. Because I found the "How to Find Us" messages odd when a driver would be taking me to the hotel, I sent a message at 8:00am (16 hours prior to arrival) that a driver was picking me up. No response. I send another message when I land at midnight and can't find my driver. No response. I send another message at 1:00am. No response. I send one final message at 2:00am that I hopped on a bus to go to my destination because nobody was responding and I can't find my driver. It is now 10:30am and I have yet to receive a message or an apology from the hotel. I have stayed at over 200 accommodations in 79 countries over the past nine years and this is the only time a hotel I booked has completely ghosted me without any incident or conflict. Do not book this place.

Room that we stay needs some update. Bed is not comfy, and the furnitures are broken. Over size dining table for the room. I think they put unwanted furniture in that room. We need to clean all the chairs and tabke before we use coz its not that clean. Positive: Shower is excellent.