클레이턴 호텔 뒤셀도르프 시티 센터

Room was boiling hot and staff offered no help, had to keep window open 24/7 (it was 8/9 degrees outside) to be able to sleep. ‘Executive’ room was incredibly worn down, all needs love and care. ‘King bed’ was two singles pushed together. ‘Separate’ sitting area was the other side of the same room, that’s not separate and was useless when travelling with a child who needs to sleep earlier than you. Bathroom had 3 bottles labelled ‘shampoo and body wash’ but each had different colour liquid and consistencies. Housekeeping very inconsistent, still cleaning rooms at 6pm! Never cleaned glasses or coffee cups (sometimes got new pods and water, sometimes didn’t) All staff we encountered were just unhelpful, and made no attempt at all to improve our stay. Unless you’re staying for business (i.e not paying), stay somewhere else

Tägliches Auffüllen der Kaffeestation im Zimmer wäre gut. 2 Kaffeeportionen für 3 Tage ist definitiv zu wenig. Ich habe eine Flasche Prosecco als Geburtstagsüberraschung bestellt. Diese sollte morgens zum Frühstück serviert werden (zuvor per Telefon und E-Mail abgeklärt). Mit der Bitte war das Personal trotz Zusage wohl überfordert. Der Bitte /Bestellung wurde nicht nachgekommen.