코스모 나파 호텔

fint

The condition of the rooms was very poor. We had requested a room on a higher floor, but the message from Expedia never reached the hotel. When we arrived late at night, the lady at reception on the night shift was quite rude. She didn’t even want to look at the confirmation on my phone and immediately told us our room was on the ground floor and that we would have to speak to reception in the morning. The next day we did, and our request was granted, we were moved to a room on the 2nd floor. However, the condition of the rooms was still very bad. Cleaning was not done properly, and I saw the cleaning staff throwing bed sheets on the ground in the backyard to sort them for cleaning. Unfortunately, I came home with a severe breakout on my face that required two chemical peels to treat which cost me the same amount we paid for one week accommodation at this hotel…I do not recommend this hotel. The photos they advertise do not reflect reality. The conditions are poor, and during our last four nights we had an invasion of ants, even on the bed. The place is simply not clean.

Die Rezeption ist super zuvorkommend und sehr Kundenfreundlich. Wir hatten anfangs Schwierigkeiten mit dem alten Zimmer, da das Zimmer nicht unseren Vorstellungen entsprach. Die Tür war durchgebrochen und mit Tesa beklebt. Daraufhin sind wir zur Rezeption und haben direkt am nächsten Tag ein neues Zimmer erhalten. Das Hotel hat eine schöne Poolanlage. Der Standort ist top. Alles ist zu Fuß erreichbar. 10-15 min zu Fuß vom Zentrum entfernt. 5 min zu Fuß ist ein Supermarkt. Wir sind rundum zufrieden. Immer wieder gerne

Oood

Lovely, modern room and facilities. Really good vibe around the pool with excellent music, drinks and food . Felt very safe and well accommodated. Staff could not be more helpful and professional and assisted me when I asked for help with Tv and printing boarding cards etc . Really enjoyed my stay here and would return