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Very freindly and helpful staff, the room was clean spacious as well as the ensuite , the location is central to everything and is in walking distance odf all the amenities would definetely come back again brilliant hotel and staff.

Staff were completely unhelpful and not friendly at all on arrival. Parking was a nightmare. The room wasnt clean. Not even the basics in the room, no kettle or tea/coffee making equipment. The shower was dirty and even after cleaning was pretty much unusable. Would never stay there again or recommend it to anyone to do so

Absolutely disgraceful, place should be closed down, its disgustingly dirty, took 3 attempts for the staff to get us the right room and key. Woke up to woodlouse crawling over us in both beds. Had to leave at 6am

A little worn in places but lovely place to stay if you like harry potter like buildings :) we had fun and the room was spacious, quirky and comfortable.. just watch out for the tiny lift it goes up and down with a small bump :D lol

On arrival we had to walk past everybody outside having drinks and listening to a solo artist. Once inside we had to queue at the bar to gain access to reception to collect the key for the room. Once in the room we found that the beds were uncomfortable (Family room),the complementary tea/coffee facility consisted of two cups(different sizes) with the tea/coffee/milk and sugar crammed into these, no saucers and no spoons.The kettle was faulty and had to be held down for it to work. The shower had seen better days and the shower curtain stopped the water running away efficiently. It did not look like it had been cleaned in a while. There was no information in the room. Neither was there a telephone in case you needed to contact reception out of hours. We paid a considerable sum of money for this room and quite frankly, it was not worth anywhere near what we paid. I doubt very much that I will book this hotel anytime soon, and would not recommend it.