제드웰 피카딜리 서커스

Zedwell gave away the family room I pre booked and paid 10mths in advance for. On attempted check in - manager blamed hotels.com for not paying them instead of owning the error and making it right. Hotels.com confirmed Zedwell had been paid Family of 4 middle of winter 11p without a hotel for a week. Forced into re booking on the spot for a week at 150% the original cost! Disgraceful dishonest behaviour from Zedwell. Now they are delaying and avoiding refunding me the original prepaid booking cost - see how this goes. Could be fraud of 6000. Be sure you’re prepared to lose your entire money and be on the street before booking your family stay here

I should’ve done more research, good hotel but very basic, rooms just beds and bathroom. No hairdryer etc Also really disappointed to find room was available 2 hours early, but then had to pay £40 early check in fee. Also to leave bags there was £15 per bag. Check out is 10am so leaves you with little choice when flying out much later. Given we paid a premium too for the room (given time of year), to then have to pay those additional fees too wasn’t great. Wouldn’t return.