홈타운 스튜디오 & 스위트 바이 레드 루프 샬럿 - 콩코드

This hotel is among the growing volume of "discount" properties. Usually a higher-end m/hotel bought out by a discount chain after years of operation. They are characterized by visible signs of age; disrepair; aged, damaged, loose or rickety fixtures, fittings, and furnishings; older architecture (such as few or no outlets for charging). And they harbor an iffy clientele -- apparent substance abusers and long-term unemployed. But they are priced accordingly, with a discount of 30% to 70% off regular chain prices, like Marriott, Hilton, Doubletree. I have found the price-quality tradeoff bearable. This is the first such property to which I am giving four stars (the max before has been three). The key reasons are its staff, particularly: 1) Tierra, who checked us in, and changed our room to a less "rickety" one upon request, and 2) Amanda Smalley, Assistant Manager, who worked out a refund when we had to leave Charlotte earlier than planned. And Hotels.com just washed its hands of our booking, passing the buck entirely to the hotel, even though the booking was through them (shame on you, Hotels.com). There was the expected disrepair and age. The washers and dryers worked, although it would be nice to have vended detergent. There was a fridge, which we found helpful for groceries to save money on meals, and the outlets did all work. The staff replaced towels on request, and we could have had housekeeping on request.

Shower went out. And the room was not clean

Room jydt ok could being a little more cleaner ,eed to get new refrigerator and better table beds ok almist feel our due to small Didnt like bathroom leak from ceiling fan Inform manger, aware if the leak abd ubstabke talbe, refrigerator needs to have a dreep cleaning or replace. First time staying in hotel lije this one by red roof in, will give derp thoughts about staying abd tellibg friends. Price good Good location lots of atires and things to do Perfect area

Descuidado olor desagradable

I didn’t notice breakfast on site. Staff although limited, were great. All surfaces appeared clean to include linens…