반리 호텔 앤드 스위츠

Has potential to be a really nice place, but they need to upgrade air conditioning systems. It was hot in the room so didn’t sleep well.

I left five minutes after being there. We traveled from LA area to West Covina we got there late. I went to put our drinks in the refrigerator right when we walked in the door when I opened up the refrigerator I found a dead cockroach at the same time, my son is using the restroom Find another one, but that one was alive. We left right in there and I’ve been struggling to get my money back since terrible terrible stay do not recommend it at all.

Upon arrival, the lobby is lovely. The gentleman checking us in had no personality, was not welcoming in anyway. When I asked him if anybody ever answers the phones, he says yes normally however last week they had a power outage and their phones are down. We got to the room and we noticed several things. The most important is that the part of the lock that’s on the door was visibly removed from the door. Other things like there were no horizontal posts for the toilet paper in the bathrooms, the lighting was not great, and the AC wasn’t working so we told them about both at the front desk. The manager says OK he’ll call maintenance with two other people sitting there. We come back neither are fixed. Back down to the front desk, he doesn’t seem phased in any way that we’re having these issues. We have now changed our rooms. Upon entering the room, we find that one of the two lights in the space does not work, upon entering the bedroom the bed was so large that it left you about a foot worth of space between the edge of the bed and the wall, the bed was lumpy and awful, and probably the worst night sleep that either of my partner or I have had. The pool itself is great. The water is clean, except for the couple pieces of trash, the temperature was perfect. However, the pool deck left a lot to be desired, broken pieces of furniture, nothing in place, trash on the ground as well as the hot tub was cold. It also says breakfast for two and they do not offer breakfast.

Advertisement said breakfast included. It wasn’t. The room was clean but never serviced. AC couldn’t keep up.

This place has gotten worse as time passes the elevators don’t work, the air conditioning STILL doesn’t work and they don’t even have fans on hand anymore to help ease the uncomfortably hot rooms.