This property was great! Laundry soap is provided and the machines are free. We used the kitchen to prepare breakfast and it was well stocked with kitchen utensils and cooking items. Also, the location is great with lots of shopping and restaurants. The only thing I wish they would change are the hours for the gym, it would be nice to work out earlier in the morning.
Amazing location, spacious and premium rooms. My all time favorite at Honolulu
利便性はとてもよく綺麗なホテルでした。ビューが悪いのが残念。ランドリーサービスは便利でした。
9+ Years and Still Our Favorite!
We’ve been staying at Hokulani for over 9 years, and it continues to be our all-time favorite hotel in Waikiki. You simply can’t find another place like this—it’s spacious, clean, and beautifully maintained. The suites are big, well-equipped, and perfect for families.
What truly sets Hokulani apart is how thoughtful and family-friendly the entire experience is. Every time we return, it feels like coming home. The staff are always warm and welcoming, and the atmosphere is peaceful yet close to everything.
We’ll definitely be back again next year. Thank you Hokulani for always making our stay feel special 💛
This was the worst service I’ve ever received at a Hilton property.
From check-in, the staff were unhelpful and negative — almost everything I asked was answered with “No.”
The room was minimally cleaned, poorly lit, and faced a noisy building right across the street.
But the worst part happened at checkout.
I told the male manager earlier that morning that I might be about 20 minutes late since I had to pick up a rental car just 5 minutes away. Despite that, at 10 a.m. I started getting multiple texts from the hotel. When I returned, the male manager was shouting, threatening to call the police and saying he would remove my luggage.
In front of my child, he even mocked me in my native language to ‘shut up’, threw a broken box at me, and told me to pack and leave immediately.
Another staff member apologized, but that manager never did.
To make it worse, the pool was suddenly closed for construction with no prior notice.
I had zero positive memories from this hotel. Completely unacceptable experience.