스프링힐 스위트 바이 메리어트 햄프턴 콜리세움

During initial check-in on 01/08/2026 we were advised that the hotel did not have hot water which was concerning. Upon unpacking and settling in, we found out that the room's air conditioner did not work nor did the in room land line telephone work. I asked if we could be placed in another room due to the non-working air conditioner and we were given key cards to the room next door but we were somewhat surprised that no help was offered in regard to helping us move to the next room. Were we wrong to expect someone from the hotel staff to assist us in moving our unpacked items from room to room (we are senior citizens)? Additionally, the shower curtain liner in the 2nd room was filthy and my wife spoke to the front desk about the shower curtain liner and she was advised that it would be replaced but it was never was replaced during our stay. Over-all though, the staff were very friendly and helpful since this was our first time traveling with a pet (our puppy Max) but, since this was our 2nd bad experience with the Marriott brand in the Hampton Roads area, I will probably cash in my Marriott rewards points and use the Hilton brand during our next travels

We are asking for refund from hotels.com because the hotel said it was a 3 rd party booking. When we got to the hotel the hot water heater was broken and there was no hot water. The hotel desk clerk said it should be fixed in two hours and if not then by in the morning. So I went ahead and checked in. The hot water did not come on. We had no hot water and we checked out cause it was very inconvenient cause we had to get ready for a funeral.

The hotel was ok - nothing stood out to make it a wow factor. Staff was friendly enough, a couple of things in our room that could use updating or tightening, but not enough to warrant a call to the front desk. Hotel was centrally located and easily accessible to stores, shops, and the highway.