익스텐디드 스테이 아메리카 체서피크 - 크로스웨이즈 불르바드

The manager was very helpful and understanding.

Great customer service, especially ms toya at the front desk, clean rooms and quality machines

The night staff and GM are always so helpful.

Have stayed here multiple times. I’ve always had a 5 star experience. This time was not the case. Toilet had no water to it, shower felt like it never got above 35 degrees. Heater which will usually bake you out of a room, was set at 78 degrees and still had to sleep in clothes. And the kicker I stepped outside to adhere to no smoking policy( I vape)? And the door locks would not engage, when I went back in, so needless that was a nice 20 minutes outside using friction to engage door lock, it engaged. Please extended stay America do better

They keep booking the same room I already had that has not been cleaned for days after I left. Rebooked and the rooms still have the same trash and sheets on the bed. Same dirty towels and rags I have already used.