라 퀸타 인&스위트 프루타

We reserved the room as a good place to stay w/ a family & we were all looking forward to using the hot tub. We had specifically reserved it because it had an indoor hot tub and pool. When we arrived & checked in, there was a note at the desk that the hot tub was out of commission. We were super disappointed. The next day we were told that it has been out of commission for a couple months and that management says they aren't going to bother fixing it until summer, that a sign at check in is enough. That is really frustrating because online it shows as having one & why we chose it. By the time you have your family at check in, it is not refundable AND a pain to repack up the car and find a new place. We were really disappointed with this. The room was also pretty disappointing. It was plenty of space, but had a cable cord draped across the room & just not great quality. The bedding was nice & the lady at check in was nice. The guy in the morning said there just was nothing he could do, that we are not the first people frustrated about this.

The hot tub was out of service which was a main point in me booking this particular hotel. The desk clerk warned that the television remote may not work but yo turn the television on by hand. I was unable to view television at all as the remote, cable box, and television were not set up properly.