쉐라톤 샬럿 호텔

Everything was fantastic

Great customer service, love the roof top with drinks and good food. Room was clean and spacious. Breakfast buffet including was very nice. Staff were very sweet. The gated parking lot was nice. I would recommend this hotel near Spectrum Center. I would stay again.

Scalding hot water in the shower only, air conditioning making startlingly loud clanging sounds every 20 minutes or so.

I was extremely disappointed, especially given how this hotel is marketed as “renovated” and upgraded. My room was not clean, and the condition was absolutely unacceptable. The bathroom sink had a yellowish residue around it that honestly looked like mucus, which was disgusting. I contacted the front desk, and they did send housekeeping along with the housekeeping manager. She explained that the residue was supposedly glue left behind from renovations, but regardless of the explanation, it should never have been left visible. It looked filthy and unhygienic. The bathtub was also dingy, with what appeared to be more glue residue around the edges. The bathroom door, which has frosted glass, was covered in paint and glue stains as well. The wallpaper in the room was peeling, and the carpet was lifting in places. There were also tiles missing in the elevator, which added to the overall rundown feel of the property. While the hotel itself did not meet cleanliness or renovation standards, I do want to note that the staff was extremely friendly and professional. The housekeeping staff and the housekeeping manager were especially kind and made a genuine effort to reclean the bathroom the best they could. Unfortunately, this hotel is being promoted as newly renovated or “new-ish,” which is very misleading. Overall, the property felt unfinished and poorly maintained, and I would not stay here again or recommend it to others expecting a clean, truly renovated hotel.

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