마크트브 에코로지 산 페드로 데 아타카마

Adoramos a estadia no Lodge Maktvb.

The lodge was nice and surroundings beautiful but the owner who lives in Santiago was terrible. She failed to mention that it was necessary to rent a car because it's too far from San Pedro despite us asking how to get to the lodge easily. We booked a family room that was supposed to contain one double bed and two twin beds but we only got a small room with a very bad extra bed in a corner which does not reflect the price we paid. The staff on site was lovely but the woman I had to deal with via text was not. While we were there the staff quit mid stay and we were left with other people that did not care about our wellbeing. Also we were not told to throw the toilet paper away before arrival, we figured on our own but some harm was already done and I can't understand how this could've been left out of the information. We struggled a lot to get to our tours and lost a lot of money in taxi when we could've rented a car had we been told. Also the lady refused to let us in early in the room despite it being ready and us having almost 48h of travels coming all the way from Belgium. I've never seen anything like that.

Hotel muito agradável e com uma vista maravilhosa para o vulcão. Piscina ótima e funcionários receptivos e atenciosos.

Worst hostel/hotel i have ever lived in. Generally speaking the staff makes me feel uncomfortable in whole experience. All they were talking about was money. I booked another hotel and checked out Maktub on the same day. Location: far from city centre, hard to get a taxi, don't consider if you're not driving. Service: 1. Staff is unprofessional with zero English understanding. 2. I have notified the hotel via whatsapp we'll arrive at 1pm but onsite staff insisted to charge us CLP10,000 for early check-in. Later i checked with whatsapp support and they said they charged CLP15,000 for early check-in. The price varies. Later the onsite staff said no charge needed so that we got our room at 2pm. But whatsapp support insisted we needed to pay. 3. Later we requested for taxi to go out city centre. The staff said they could drive us out with a fee CLP4,000, instead of calling a taxi and wait. We accepted the offer but then the 3 staff also hopped on the truck. They needed to go out to city centre originally but they were charging us. And when they collected money from us they smiled like thieves. Facility: 1. So-called free WiFi is a cellphone hotspot from the staff, which could only be connected near the office but not in room. 2. Swimming pool is a fountain, not for swimming.

We loved our stay in Atacama and much of it had to do with our accommodations at the lodge.